Change Order Details
How Do I Change My Shipping Address?
To change your address before an order has shipped, please contact us with the following details and we’ll update them accordingly:
- Street address with apartment number
We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.
How Can I Change An Order After Placing It?
If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Service Team.
Once we begin producing an order we can still change it, but this may delay your original delivery date. Any changes made to an order before it ships will happily be accommodated, free of charge. As each item is uniquely produced, changes made after an order has shipped will incur a 25% restocking fee. If there is a price difference in the item you are changing, we’ll send you either a money order or refund, accordingly.
How Do I Change My Inscription?
If you already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Service Team.
We’ll be more than happy to modify your order, at no extra charge, as long as it hasn’t shipped.
I Forgot To Use My Coupon
If you forgot to use your coupon when placing your order, that's alright. You can just contact our customer service team and ask them to add it to your order.
Make sure you attach the coupon code when contacting us.
We will just place a refund according to the coupon