Payments & Promo Information
My Promotional Code Doesn't Work
If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces.
If your promotional code still isn’t working please contact our Customer Service Team to resolve the issue.
Can I Use More Than One Coupon Code?
Only one promotional coupon code, voucher, or free gift can be used per purchase.
Why Do I See A Double Charge on My Billing Statement?
If this occurs, please check your email account to see if you received two Order Confirmations with two Order ID Numbers. In our experience, customers sometimes place two orders by mistake.
We’ll gladly issue a refund for one order if this is the case. Please send an email to our Customer Service Team with a screenshot of your bank statement so that we can sort this out for you.
If you see the words PENDING or PROCESSING on your bank statement, please allow up two business days for this charge to be cleared.