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Received Item Issues

My Jewellery Is Damaged, What Should I Do?

We are sorry to hear that your order is damaged!

We are happy to assist you with any issues, but first our customer service team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item.

Please contact our Customer Service Team with:

  • Your Order ID number
  • A picture of the damaged item
  • The item's name and item ID


When contacting us, please select one of the options shown below:

Please select the correct damaged part of your necklace so that we can treat your specific problem.

It is required to send a picture of the damaged item for us to determine how to proceed.

We'll get back to you as soon as we can to offer a replacement item according to our warranty policy.
Please note to check your email to see if you've received a response from us within a few hours.

Your replacement item will be shipped within the time frame for the standard shipping method, that will be active on site at the time you contact us.

Returns & Cancellation

If you are unsatisfied with the product you have chosen or it has arrived damaged, please let us know immediately. Our team will help you either refund the item or offer an exchange. To contact our Customer Service Team in regards to a refund or replacement, please fill in the following form.

My Chain Size That I Received Is Incorrect, What Should I Do?

If the chain length you received is different to the one you ordered, we’ll gladly send you a new chain which you can easily replace by yourself with a set of pliers.

If you ordered the wrong chain length and would prefer a new chain, please contact our Customer Service Team and we’ll gladly ship a new chain to you, at no extra charge.

Click Here to check our return and cancellation policy.